October 15, 2021

Friday Forum is an All Hands meeting for the Levels team, where they discuss their progress and traction each week.

Josh Clemente: Cool. Here we go. October 15th, 2021, my first meeting in three weeks. It’s been crazy. I’ve really enjoyed keeping up the speed on these though. Appreciate both Ben and Miz for stepping in and hosting these in my absence. Happy to be back. Huge couple weeks. We’ll focus on this week. Josh Clemente: For the team, some big announcements. We’ve got both Jackie and Lauren starting this week. I think they both got ramped up as of Monday and everyone please reach out, set up some time, get to know each other. This is quite exciting. We’ve got two more offers out as well. So team is continuing to grow. It’s amazing to see all the powerhouses joining and just the instant progress and kind of step change each one of them brings. We’re also going to be firing up another round of eng hiring. I’ll leave that. I think Scott’s got some details on that later on in the meeting, but basically looking at the roadmap, modeling out what we’ll need. It’s clear we need to continue bringing in eng resources. Josh Clemente: This week, we had a really awesome feature on Good Morning America. We got a screenshot right there, which is surreal to see amazing work for everyone who made this happen. It came out about as well as we could have imagined. So very positive for us and for CGM generally. Casey went round three with New York Times and round two with the New Yorker this week. So more pieces in work. Josh Clemente: Those publications are really taking an interest in the future of digital health which is amazing and unexpected in my opinion. And then we just had a really huge response to the announcement for David Sinclair joining the team as an advisor. So that was all quite successful. Josh Clemente: Phase one of Levels Memberships is live. I’m going to leave that to JM to add more detail, but exciting stuff. Nutrition Marketplace pilot, as everyone knows is live. I think that we’re at something like 10 member nutritionist conversations underway. I’ll leave that to Tom as well, but very cool that we’ve got both of these live and it looks absolutely beautiful. I’ve had several people comment on just how nice that feature launched. Josh Clemente: Then tons of product in the on progress, tagging concepts, concepts for heads up display. I really like this concept here where there’s like draggable models that Alan had put together and these will allow someone to potentially organize their own dashboard for their body in this future where we have real time streaming data. Josh Clemente: A couple fun metrics. So 30 full-time team with $7 million in revenue, which again, we’re not in growth, but it is exciting to look at the growth curve there. 150,000 on the wait list. And 1.3 million food logs. So big numbers. It’s really exciting to see. Josh Clemente: Then couple other things to mention. Casey spoke at the Metabesity conference this week. Levels in the wild. So this is my sister. She spotted this on the Hermosa Pier this week. It’s always exciting. Ben and Miz recorded a whole new level podcast. Sam had his funded two-part episode re-released as a single part, which is an amazing… I think it’s going to be looked back on as a pivotal moment in VC fundraising. Josh Clemente: It sounds like people are already taking the tactical approach that Sam spoke about in that podcast and using it in their own company. So it’s going to be cool to see how that continues to grow. Then we launched our Levels 2021 year in review on YouTube, had a bunch of great UGC uncommon schools, which is a charter school group is launching a study with WHOOP. Josh Clemente: I think they’re going to be incorporating Levels for their teachers. So we got another really interesting study opportunity there and then Jesse Itzler and Mona Sharma, I think they have a thousand people who are potentially going to be exposed to Levels in a very detailed and in depth way. So exciting stuff. And then Casey and Rich Roll up here. Very cool to see. Josh Clemente: We believe that is it. Oh, yeah and we’re going to do the Lifespan book club, which Braden is taking point on for the next community project. Awesome week. Josh Clemente: With that, I want to welcome, Leah Culver. Leah is one of our investors. She’s a founder. She’s a builder and she’s been phenomenally helpful to us throughout whether it’s growing our pipeline, giving us feedback on how to design job descriptions, just generally our awesome. We’d love to hear from you Leah on Levels in your work with us to date. Leah Culver: Yeah. Thanks so much, Josh. I’m honored to be here and say hi. It’s funny because as soon as I… I think I heard about Levels on Twitter or something like that. I just had to try it out. It’s really exciting to me. I follow tech Twitter. I’ve been a developer for 15 years now, I think is how long ago I graduated college. So quite a while working in San Francisco in the tech industry. Leah Culver: I’ve founded three different companies. I’ve joined various companies including Dropbox and currently working at Twitter on Twitter spaces. I think I’ve had a lot of fun working in tech, but as I get older, I care more about the impact that tech can have on people’s lives. So what was really exciting about Levels to me was that I have somewhat of a personal connection with the mission, which is that both my parents are type 2 diabetics. Leah Culver: My grandfather is diabetic as well. My only living grandparent. And then my husband’s father is diabetic. So when I heard, “Hey, there might be something you can do earlier on, even if it’s like this very slim chance that you can stop this from also being your future,” I was definitely interested. Leah Culver: So it’s still very early days in this sort of technology using glucose meters for what we consider normal, healthy folks. But I really like the potential and where it could go. I don’t think we need to get to the point where our metabolic health is just so shocked and so ruined that we’re taking drugs every day and things like that. So anyways, I can get down in the weeds about product and get excited about tech, but I think it sounds helpful to take a step back and think about why we do this and sort the quality of life improvements that can come from technology. Leah Culver: So not just the tech itself, but what can we do with that? So that’s why I’m excited about Levels. I’ve been wearing the glucose meter now for almost a year. I think it’s about a year consistently, which is crazy, because I think the first month or whatever, you learn so much. And then for me, it’s just been like a reminder to keep healthy habits. I bet a bunch of those like logs of food, our bylaws too when you do three meals a day for a year, they really add up. So that’s exciting to see that people are excited about it and still using it and that Levels is continuing to grow and reach more people. Leah Culver: Do you have any like questions for me? I could talk about? It’s funny that you include the painted lady. Yeah. My hobbies are also kind of weird, buying like really cool houses. So I bought one of the painted ladies on Alamo Square and it’s been like a blast to work on it. The whole city of San Francisco is following along, which is really fun. Josh Clemente: Yeah. For those that don’t know that this giant Victorian behind Leah in this picture is the Pink Painted Lady. It’s a really old… There’s kind of a row of Victorians there. And it’s an amazing house, that I think you’re doing a full renovation on this from top to bottom. Leah Culver: Yeah. It’s 130 years old. So it means work. So hopefully we’ll start… It’s been just in planning so far, but hopefully going to break ground in the next couple months on actually first restoring the foundation and then fixing everything up. But you can follow along. It’s on Instagram if you’re interested in keeping up on that. Josh Clemente: Very cool. Leah Culver: Yeah. Josh Clemente: Not just technology insights, also home renovation insights. If anyone needs it, Leah is very responsive and an awesome part of the network. I don’t think we have any specifics beyond that. It’s just great to hear your perspective and the personal angle of why you wanted to get involved. Josh Clemente: This metabolic syndrome has touched so many people and some more than others. So it’s pretty amazing to hear how extensive it is in your family. And that’s why we’re doing what we’re doing. So thanks for taking the time to come and hang out with us. Leah Culver: Yeah. And it’s been a super fun experience talking with them as well. I think I got my dad into wearing a continuous glucose monitor. It’s been fun. So thanks so much, Josh. Josh Clemente: Awesome. Thank you, Leah. Jumping ahead to welcome Jackie to the team. Jackie’s been getting up and running this week. She’ll be working as a growth generalist and I’m going to give it to you to take it from here. Welcome to… I think you were probably on a few of these forums or at least watching, but it’s awesome to have you the first one live. Jackie Tsontakis: Thanks, Josh. Yeah, I’ve been watching them, but my first time actually joining. It’s so nice to be here. I’m really, really excited to just be here, be a part of this team with all and meet all of you. I’m Jackie. I’m currently in Manhattan where I spent the last couple years. I just got back to Manhattan. I spent a lot of the summer in New Jersey at my parents’ house in Point Pleasant, New Jersey, which is a beach town for, I know Josh knows. Jackie Tsontakis: I spent most of the summer there with them and their puppy pictured there. Just a little bit of background about me. I studied business at the University of Michigan focused in marketing. From there, I went to PepsiCo and I’ve held various brand marketing roles there from sports marketing where I primarily worked on PepsiCo’s NBA partnership to packaging innovation, to brand communications. Jackie Tsontakis: I had awesome, awesome experiences at PepsiCo working with great people, building big brands. But ultimately I’m here because I was really feeling a need to align what I’m doing day to day with my core beliefs and values, which are largely focused on health and wellness. Jackie Tsontakis: So when I learned what you all are doing here at Levels, I was so fascinated. I’ve learned a lot about metabolic health and all the implications associated with glucose response and insulin resistance. Over the past several months, I’ve been blown away by everything I’ve learned. I really look forward to educating the world on these patterns and contributing to others, having some of the revelations I’ve had about my own health data, just looking forward to seeing more people have those realizations and be also be blown away by their own health data. Jackie Tsontakis: I’ve been seeing all the new developments in the app over the past several weeks, and I’m so excited to be part of this team. You guys work so efficiently. I’ve been so impressed with the onboarding process and you’ve all really inspired me already. So I’m really thrilled to be a part of this and I’m excited to learn from all of you. Josh Clemente: Love it. Great having you as part of the team. Very fun fact there, by the way. You’ve been part of marketing campaign since the early days it seems. Jackie Tsontakis: Yeah. We started very early on product packaging. Josh Clemente: That’s awesome. Well, thank you, Jackie. And again, to the whole team as she’s getting ramped up, please make yourselves available to get to know each other on a call or make yourself available to help her with anything that the onboarding guide does not provide. And with that, we’ll jump ahead and welcome Lauren Kelly-Chew. Our second full-time member joining this week. Super stoked to have you as part of the team, Lauren. Josh Clemente: We’ve been in touch for a few months now, and it’s just amazing that you’re already up and running as well. So I’m going to leave it to you. Lauren Kelly-Chew: I’m so excited to be here. I’m up and running, but playing catch up. So I’m running as fast as possible. I think my story coming to Levels mirrors a lot of peoples here. At least aspects of it where I have a lot of diabetes in my family. I myself was diagnosed as prediabetic actually during medical school despite the fact that I thought I was live this very optimal, healthy life. Lauren Kelly-Chew: What I realized at that moment was it was so strange kind of training to be a clinician and also finding out that I wasn’t managing my own health well, and there really weren’t tools to do that. And that started really years and years of experimentation, but without really knowing if it was working or not. I’ve been in on the wait list for Levels for quite a while. Lauren Kelly-Chew: It was really exciting when we started having conversations and I started trying the product. As a result of that, I switched to keto, which has been quite an adventure. I think many people here are keto as well. So I’ll probably be looking for some tips on how to make it work. Lauren Kelly-Chew: I’m really excited about healthcare in general. I think I’ve spent my career coming at it from different angles in terms of clinical training. I actually started off as a private equity investor. So you’ll probably find a lot of my approach to things is from an investment perspective, because that was the big impression on me when I was originally building my analytic toolkit. Lauren Kelly-Chew: Then co-founded a digital therapeutic startup. It was actually in the same batch I believe NYC as Sam though we did not know each other during that time. And most recently was at barely working on all kinds of strategy, biz ops and product strategy stuff for my devices, digital biomarkers and all kinds of things. But super excited it to just get back to building things and being really close to the action. What else is on here? Lauren Kelly-Chew: Dance is really important in my life and actually it really impacts the way that I work too. I think most of dance is about taking risk and trying to find alignment in terms of who you are and how you show that in your work. So I think that there’s a lot of… For me, it’s really integrated into just living and working. I grew up in Pittsburgh. So I was in Mister Rogers’ Neighborhood and we were neighbors. Pseudo neighbors. Within a mile of each other, but I made an appearance on his show once. Josh Clemente: Whoa, even bigger fun fact just dropped very casually. Well, again, really awesome to have you ramped up. There’s there’s so much to do on the clinical fronts that you’ll be able to dive into and very excited. It’s going to be a huge unlock for us. Again, team reach out to Lauren, spend some time. Offer yourselves to help out with the onboarding process. And we are looking forward to getting to full speed. Thanks, Lauren. Josh Clemente: All right. Quick Culture and Kudos slide. So first off the prayer. We help you see how food affects your health. I can’t overstate it enough. That one liner is key. This week we had a nice green screen episode here with Haney and Scott in front of this picture. Perfect background. That looks impossible to be real. This is why you go to the Pacific Northwest, I think. Josh Clemente: And beyond that, happy one year to Braden. It’s crazy. It’s been a year Braden’s just been taking on more and more responsibilities on the RI front and leading a lot of community efforts. And this has been a really amazing addition to the team. So thanks Braden for all your work over the past year. Josh Clemente: Couple other quick notes. Ben won his soccer league championships this week, which that’s a really big moment. Everyone needs to give him a quick round of applause. Great work, Ben. Hopefully you’re wrapping the Levels shirt and or patch while out there winning. Josh Clemente: Tom, great example of closing the loop. So this was on the Nutritionist Marketplace. We reached out to our investors and network generally, and got a ton of input on how to put together a platform like the Nutritionist Marketplace and taking the time to go back and close loops with people like Jeff who spent a lot of his time and is definitely a thought leader in this space is really important, and it goes a long way. So this is a great example here. Josh Clemente: Then another semi-loop closure, but generally just making it easier for our network to add to our efforts. This is a good example from Casey. Just sending David Sinclair everything he would need to contribute to kind of the PR effort of announcing his addition to the advisorship. So just making it very straightforward, sending him the assets he would need and giving him basically everything to reshare, which he did and it was really successful. Josh Clemente: So these are the simple elements that we can introduce to the way we work closing loops and making it easy on other people. So appreciate both of you for doing those things and leading the way. All right. Over to Scott and/or David. Scott Klein: Yeah. All right. So we had a bit of shuffling the deck this week. I just wanted to pause and talk about it. I think at the outset, I would just say I don’t take these lightly. I mean, I think that we had very willing and very happy to roll with the punches people in [Canal 00:17:28]. Totally understanding why and just saying, “Whatever I can do to help out.” Scott Klein: But I just want to make clear. We should see this as something that we try to minimize at least. So definitely some good stuff, I think culturally around reshuffling priorities. But ideally we can have a good sense of what we’re working on and why as we go forward. So I just wanted to pause, I guess to say, I really appreciate Canal having a good attitude about this. And that when we do this, we should be deliberate. Scott Klein: So I think that the reason I took a little bit of time to write a big post about reshuffling the priorities is that we don’t want to get the sense that things are fluid in terms of priorities. We choose the things that we work on because we don’t have much time. We got to be very clear and decisive about the things that we work on. So I thought it was sort of apt to just show this as a strike through, just to say, “Hey, look, we’re making a very deliberate change because we’re able to strike through one of these priorities. We’re able to add another one in.” Scott Klein: Then I think going forward on this slide, what I do want to call out is that we’re going to have, I think the vast majority of our resources working on the priorities obviously, but we do have some exceptions that are okay for things that we do need to get done. Scott Klein: So for example, Chin is working on data infrastructure and privacy stuff right now, but it’s capped at a couple weeks. So just being able to indicate a little bit of timeline to go along with this. And then in the unplanned work. So for the last couple weeks, Justin and Seth have been doing a great job taking a bit of a detour to make sure that we are able to stick the landing on a feature that we launched, but didn’t quite get to where we felt like it was complete for our membership. Scott Klein: So hopefully moving forward, happy to hear feedback on this slide, but I just thought it would be a good way for us to talk about the exceptions to our priorities right now, and any unplanned work that has popped up. So again, Canal couldn’t have asked for a better sort of role with the changes. Super excited. Within five minutes was like, “Cool. Let’s get started on some guided journey stuff.” Things that we had in the hopper, had a great attitude from a culture standpoint, couldn’t have asked for a better transition. So hopefully just the clarity here will be good for us going forward where we’re going to be spending the bulk of our time. Josh Clemente: Let’s see. JM, are we doing a… I think he’s on the call. Are we doing read only mode. Yep. We are. Here we go. Josh Mohrer: Blood work was a light week. Murillo inked an agreement to be married. Congratulations, Murillo. But as a result, we did not move forward by very much on the engineering side. And the blog for the launch of this is getting finished up now and looking really terrific. Josh Mohrer: Now on membership. So I’m going to take a couple minutes on this one. So bear with me. We’ve launched phase one this week and that essentially does two things. It, first of all, introduces the idea of membership that you’re paying part of the 399 is going to join Levels. Why you want to do that and what it means. And the other half is a prompt to subscribe to CGMs right off the bat. Josh Mohrer: So as you know in the old world, before the day before yesterday, checkout was essentially a 399 thing. It was for the program, which was sort of vague in what you got. You got the CGMs. You got the app. Then in week three or four, you got a prompt to subscribe if you’re interested in getting CGMs in an ongoing way. Josh Mohrer: So what this change was is it essentially augmented checkout with a couple of new screens. One about becoming a member and one about CGM. So I actually want to talk about those two things separately, because they’re both important. But at a high level, the transition so far is going pretty well. So looking at subscription at first order. On the right is a cohort analysis, which is basically looking at people who went through the program month by month and seeing how they progress. Josh Mohrer: So the percent, and I know it’s probably very small, but the percents represent how many of the group decided to continue and get another CGM, and another CGM in the month after that, and after that. Earlier this year, as you know, we started offering subscriptions in ways other than monthly, you could do it bimonthly or every third month. That’s baked into this. But basically if you have an order in a subsequent month, it would show up on this. Josh Mohrer: A really cool thing is that in prompting people at the very beginning of their journey to subscribe, we saw far more people opting to get a delivery of CGMs in an ongoing basis. 35% versus 22 or so in the old world. I think some of that is because of awareness. Anecdotally, I often have heard people say like, “Oh, the 28-day program was great. I wish I can continue.” Josh Mohrer: You can. Now everyone will know that you can. The breakdown of those subscriptions skews a little bit away from monthly, which makes sense. Again, these are probably mostly people that have not used CGM before. So it’s kind of amazing that a third of them are down to do it more than once. Then of course the other change was that we now prompt you with this whole new screen. We basically cut the 399 in half. Fun fact. It’s actually 398 now to a 199 membership. And then the CGM screen that we just talked about after that. Josh Mohrer: So the conversion rate is something that we look at. And what I mean by conversion rate is the percentage of people who start check out, excuse me, and finish it. So in the old world, that would range between 14% and 17 or so. I think you can see the mouse moving here, but if not, I’ll move myself over it. I’m talking about these numbers here, right there. That’s the conversion rate in the weak leading up to this last month and the last few months. Josh Mohrer: And even though we only have one full day of data, that’s October 13th, UTC, which is not enough to really do this. And as I say that, I actually mean this was for October 14th, which was our first full day. Pardon me, I’m doing this in one take to be authentic. But the conversion rate basically held up which is really, really good news. We were prepared for a dip and were willing to tolerate a dip to make the transition because we think it’s important, but there wasn’t really a dip. It was kind of flat. Josh Mohrer: A more surgical way to look at that is not the conversion rate of the entire funnel, but actually the conversion rate of the change. In the old way, people… Let see if I can back up to a different slide. I cannot. Okay. Well, that’s a silly feature. But in the old way, you’d enter your shipping address. The next thing you’d see is the price. And then you’d hit go. And the conversion rate on that are these bottom four numbers here. Josh Mohrer: The top one is the conversion rate of that part of the flow even with those two extra screens. So friction at this point in the funnel and breaking down more clearly what 399 gets you has been a positive thing, which is really good news. It kind of makes sense. So in summary, this worked out and the next phase is going to be a whole bunch of things like making it beautiful, putting some stuff in the app around renewal and status, some back feeling of old data into the new system and all sorts of great things. Josh Mohrer: Thank you, Jeremy, Xinlu for running engineering on phase one. More to come on this. Very, very exciting and I’m glad to get it off the ground. Josh Clemente: Amazing update for several reasons, not the least of which is the epic use of green screen and studio lighting. But that’s awesome. Those numbers are really huge. Thank you, JM. Scott Klein: I think Tom’s good on this one. Tom Griffin: Yes, I’m here. Josh Clemente: Cool. Tom Griffin: Okay. So two quick slides on Nutritionist Marketplace. As a reminder, we launched this last Thursday. So we’re about a week into around 250 members and three nutritionist on the supply side. So far we’ve seen 10 actual connections. So people that have sent emails saying, “I want to work with you to one of the nutritionist.” So question now is how many of them actually sign up and pay money to work with them, which will be tracking kind of in a manual fashion. Tom Griffin: Then also if we continue to see a drip over time, long tail of people who are interested. So excited to see what happens in the coming weeks, and then next week, I’m going to start collecting some feedback, just early feedback from nutritionist and begin to scope what phase two looks like, which at the very least is just going to be rolling out the existing marketplace to the rest of our members. Tom Griffin: Next slide. Okay. So this is numbers from post hog and there are really like five steps in the funnel that we’re measuring right now, which you can see here. So initially the card is surfaced on your homepage. So that’s the denominator for this funnel. So not everyone has seen it. So 207 of 250, but again, for this funnel right here, that’s going to be the denominator 100%. Tom Griffin: And then 45% are clicking on that and seeing the next page, the overview of what this feature is. And then 61 or 30% are making it to an individual nutritionist profile page to learn more about what a nutritionist is offering. Then 6% are clicking connect like I want to connect and actually talk to this nutritionist. Again, 5% or total of 10 are getting kicked out of the app where an email introduction is occurring between the nutritionist and the member. So again, that’s it for now, but we’ll keep everyone posted with more thorough updates in the coming weeks. Scott Klein: Tom, can you give us a sense of timing just for when this will be released to the entire base? Tom Griffin: Yeah, I think probably within a few weeks is my best guess. I’m going to start thinking about it a bit more next week, but I don’t see why at the very least we don’t just roll this out to the rest of our base as it kind of currently stands. Scott Klein: Okay. Awesome. Josh Clemente: Great update. And I love the scrappy connection, the email connect to the nutritionist. It’s a great way to launch. Justin Stanley: Okay. Table stakes design, still TBD on what the new deadline is and still not really actively be working on it because we were focusing on the dashboard stuff, but there’s stuff that blends between the two. So stuff did a bunch of stuff with cards like the new metabolic score card UI. We’ve got an anomaly detection in the same kind of look as the other cards now. Justin Stanley: Sleep card UI is consistent across both screens that have it. We also added on the entry icons when they’re outside of a zone, a little heart so that you can actually see… Sorry with the cat. You can actually see if something is strenuous when it’s like in the logging and you’re looking at items individually there. Justin Stanley: Next slide. And then for all these dashboard changes to make it kind of better as it was intended to go out to members. Last week, we talked about all the updates to the charts and all that. This week, like I already said, metabolic score card UI updates. We paired together to add the average glucose on the card and the time above range as well. What else is new here? Justin Stanley: There’s a new day report card on the home tab there, kind of giving you a look at your glucose line for the previous day and your score. And you can click into that and open up the day review screen. We added 110 as an actual label on the max glucose line. So that’s a bit more clear and also 150 as well, just to give a bit more context. Let’s see. Oh yeah, we added the weekly report to the day review if it’s a Monday at the very bottom. Justin Stanley: So you can see your weekly report, otherwise you wouldn’t be able to access it anymore on dashboard because dashboard is focused on today only. Then adding new insights tab to my data so that we can see all of the insights that you’ve had to fed IT you over all these various days in the past and you can look at them at once and see them all in one place. Justin Stanley: Then, yeah, Steph is working on adding the plus to the tool tips. You can add a log in place and again, we help to add the model to choose your specific time window range you want. And we’re going to add sleep icons to the chart to give a bit more framing of where your sleep was on that new chart. So yeah, lots of stuff. You can check it out on 1.3.28, which we’re going to push to members this morning sometime. That’s it. Josh Clemente: Awesome. Thank you for the update, Justin and Steph. Scott? Scott Klein: Yeah. Sort of a quick non-update for Guided Journey. Not much progress. I am at the point where I have phasing laid out and reasoning why. So going to submit that for feedback, because I shouldn’t submit that to myself for feedback. So I’m going to circulate that just to get some big projects. I just want to make sure we’re all on the same page about what we’re doing first and why. Scott Klein: Other than that, once that phasing and gets approved going to these little mini-excursions PM wise to define the core looping. What does the day review look like? We got to get some logic and backend stuff figured out to surface things like which meal was the biggest contributor to your score or are you generally struggling with afternoons? So these are some easy and some not so easy problems, but that’s the current update. Josh Clemente: Awesome. Alan? Alan McClean: Hey, okay. So next slide. I guess I don’t need these intro slides. Do I? So the focus area is for the last week or so is kind of a short week for me. I had Monday off, has been tagging, looking at real time. A little bit more around magic moments and starting to engage in agency to look at the Levels brand a little bit. Alan McClean: So next slide, I’ll go into some detail. So structured food data. We have the beginnings of tagging taking place in our food logs. We have a ton of food logs. We want to add more structure to it and we want to provide more value back to members or when they do provide us food logs. Alan McClean: Some of the interesting things we can do with structure data around food is for example, looking at what’s the typical glucose response to some of the ingredients in it. Alan McClean: So that’s what the first screen on the left there is. I’m scaling those little circle pack based on the typical glucose response amongst Levels members to those ingredients. It’s surprising to me all the time, how people still don’t seem to understand how some things they thought were healthy actually do impact their glucose in a considerable way. Alan McClean: Second slide is looking at potentially like an index page for some of those ingredients. So is there a home for different types of ingredients? Like this is crackers as a tag, for example. And then we’ve got related tags at the bottom, some suggested swaps. Some demographic comparisons there. So people like you, for example, or the average Levels member. Or what happens when people pair this kind of ingredient with exercise? Alan McClean: The second or the third screen looking at… There’s not just food ingredient tags. We expect that there’ll be tags around contexts. It could be like Thanksgiving or in this example, it’s like, McDonald’s. I was searching through food logs, we have a healthy user base, but there’s a lot of interesting food logs from places like in and out and McDonald and so on. And then looking at like time of day. Can we start to give people a bit of a better idea on when they’re spiking through the course of the day? So that’s food tags. Next slide. Josh Clemente: I think Rob had a quick question here. Alan McClean: Sure. Robert Lustig: Alan, thank you. Alan McClean: Hi. Robert Lustig: That’s very interesting. I want to get a little more granular. Are they telling you just general categories like crackers or are they giving you information like, “Oh, Mary’s gone crackers or wheat thins,” or specific ones because ultimately there may be specific food stuffs that will do better for them than others and they need to know that. How much information are we actually getting from these people? Alan McClean: Yeah. So it’s a mix. Sometimes one trend I’ve noticed is that the healthier the ingredient, the more detail people tend to provide. So if you’re having like keto bread, most people tend to indicate that. We won’t be getting granular detail like a barcode that aligns it to a very specific ingredient, although this is user generated content. So we may potentially go down that route in the future. But for now, it’s just text. It’s freeform text that people are entering in. It could be a very wide distribution of glucose responses on some of these. Robert Lustig: Because ultimately we can pair this information with the database skews in a supermarket and actually be able to generate meals, recipes with specific ingredients that will ultimately be metabolically healthy. We’re doing that with another company I’m working with called Perfect. So I’ve actually suggested these are two companies that need to know each other. And if that information’s being gathered, it would be really easy to pair this up. Alan McClean: Yeah, interesting. I think we are always in this tension of more data, more detail. It allows us to potentially provide more value too, but the friction costs tend to prevent a lot of people from doing it for consistent period of time. So this is an interesting challenge that we’re going to continue to tackle. And maybe there’s even partnerships that we pursue companies like MyFitnessPal have very detailed data and perhaps we can work with them on sort of macros collection and specific ingredient collection. Josh Clemente: Yeah, definitely something I think we’ve been thinking about and we’ll continue to explore for sure. We want to get to the granularity balance that gives us high adherence and high specificity. Alan McClean: Next slide. So yeah, real time, spending a lot of time looking at what are the implications of real time experience right now? I think one of the primary ones and maybe some of you all are feeling this as well, is that there doesn’t appear to be really like a strong hero on the dashboard guiding the experience, giving you feedback on what to do next or specifically how different choices have impacted you. Alan McClean: We’ve talked about using the metabolic score in more of a hero presentation like you see there. There’s some big downsides right now to the metabolic score. So we’re going to continue to iterate on that, but as we start moving towards more real-time data, it starts opening up some new opportunities for us. Alan McClean: It could be that we’re able to provide more in the moment guidance, we’re able to integrate with things like… You saw the partnership today with Garmin. Can we provide more directed guidance in the moment during a strenuous activity, for example? On the far right there, we’ve got an example of we see that your glucose is rising in real time. Can we give you a prompt and a little timer to go for like a 15-minute walk? And say like, “Hey, just go for a brief walk and we’ll reduce your glucose.” Alan McClean: It’ll potentially reduce your glucose over the next little period of time. So there’s all kinds of exploratory stuff that we can get into here. I’m really excited about it. That’s probably not going to be for a little while, but something we need to get ahead of pretty soon. Alan McClean: Next slide. So magic moments. This one, I’m particularly keen to start providing like sort of slightly more directed, potentially more assertive guidance in the moment when we see something happening. We hear a lot about people getting concerned about low glucose alerts. That’s come up in the past before. Alan McClean: Instead of just a card which is chronologically ordered, can we take over the screen, maybe alcohol, for example. If you have a glass of wine or we know that your glucose is going to potentially drop over the next low period of time, it should be able to tell you that in the moment and not give you the opportunity to just ignore it in a card for example. Alan McClean: Again, I talked about spikes. And then I think there’s also some opportunities with some of these magic moments to reward people and let them know like, “Hey, you’re doing a great job. You’re logging food.” Take just a little bit more mind share during the day as they’re interacting with Levels. Alan McClean: Next slide. So final one. So you might have noticed that these are some examples of the current presentation of the app. It’s getting a bit higher contrast. We’ve upped the greens a little bit to be a little bit punchier, a little more of a primary. It’s pretty bold. A lot of Sans Serif fonts. I think it’s on a trajectory to be sort of a natural evolution of the where we started. Alan McClean: However, next slide, we are starting to look at the future. We’re starting to look a little bit further out. It’s kind of only so far that the product and the brand can diverge before we get to a place where it starts to feel really janky. So as right when we’re at the premise or the outset of exploring new spaces, this is probably where we want to figure out how to harmonize the design, the brand, the visual language, and also address some gaps that have come up over the course of the last six months or so that we’ve noticed. Alan McClean: Next slide. So we’re starting to engage with the working… I just call them TWA. They define the initial brand for Levels. They did an amazing job and we’re going to start talking to them about a bit of a refresh, harmonizing the product and the brand a little bit. There are some rough edges right now. I think also some of the imagery, we’ve been using this image for quite a while now. We probably want to give it a bit of an update. It’s a little bit somber. Alan McClean: Some of the iconography that was initially defined. It’s better suited for print rather than an app. And in these colors, I know I talk about color a lot. It’s so annoying. But the colors just don’t work on in an app context. They fail all the accessibility tests. So what we want to do is find some ways to evolve that and give it a bit of a bit of a punch. So we’re going to start engaging with them. We’re looking forward to doing that. I think that’s going to have some really interesting outcomes for us. Alan McClean: They’re going to do some motion, some illustration work for us and back fill a little bit of the gap for visual design for us at the moment. So that’s it for design. Josh Clemente: Awesome. Great update on the working assembly like knocked it out of the park initially and we’ve been riding that initial wave of brand design for two years now. So it’s amazing that we’re only now having to revisit this. Josh Clemente: All right. Quick hiring team update. We broke out the visual update here by roll. Good call, Scott on doing so. This should give some more granularity into each of the roles and the progress we’re making. Still open for those who are watching this. Please recommend great people. They can go to levels.link/careers. Then Taylor Sittler and Jeff, I’m not going to be able to pronounce his last name. I always screw it up, are both TBD on start dates. So team continues to grow. Josh Clemente: It’s Bzdawka. Josh Clemente: Bzdawka. I revert every time I pronounce it. All right, Chris. Chris Jones: Quick update on members experience. On the member insights fronts, working with Mike D on… We’ve got a draft of the server for the targeting people who have paid, but we don’t see any glucose data from them, which has come up in earlier Friday forms. So we’re targeting to launch this out to a group of users probably by the end of next week, to start getting some feedback around some of the reasons behind, and can we learn more about, are they getting stuck, are they forgetting or just more insights in terms of that cohort. Chris Jones: On the support side as Josh mentioned on the support specialist, we made an offer this morning. So super excited about that. The talent pool is really strong. We continue to interview more people because this is a role that we might just keep open for a while as we continue to grow and get that strong pipeline. Chris Jones: So as we grow, we want to make sure we’ve got people ready and queued up that have gone through the system. So I’ve been spending a lot of time on this, but I really been enjoying the conversations. Different varieties and lots of people excited about what we’re trying to do. Chris Jones: Next leaning into asynchronous support. We talk at Levels a lot about being asynchronous in terms of how we work and when people join us, that’s kind of what they buy into. But as members that is not necessarily part of the value proposition. They may think of like, “Oh, I always expect to have a phone number or live chat.” So this is an area that we’re going to be doing more experimenting of can we actually still have the efficiencies of asynchronous model to our members and provide a great experience. Chris Jones: So one of the challenges or one of the experiments we’ve been doing is taking our foot off the gas at how quickly we respond to customer’s emails. We’ve been touting things of 89% of our email responses respond to within and hour, which drives a lot of our high CSAT, but we actually had the team slow down a little bit. So in the last seven days, it’s actually now dropped to 59% and had zero negative impact on CSAT. Chris Jones: In fact, CSAT’s gone up. Now, why this matters for us going forward, the chart on the right talks about staffing models as we grow in asynchronous channels and how quickly you respond and synchronous channels such as phone and live chat. So moving from an asynch model, as we are today to synchronous models of having someone there to pick up a live chat or a phone can easily triple the size of the team we need to support our members. Chris Jones: So we want to make sure we’re using this time to experiment around what is that right response time? Is it an hour? Is it two hours? Is it four hours? And then we staff towards that to provide a great experience, but it has major implications in terms of the people we are bringing on, the type of talent and staffing. So a lot of work on the team on that front. Chris Jones: And then lastly, a call out on the Truepill side. They are now prioritizing our overnight orders. So they’re processed first. Why this matters is today they had been processing first in, first out. And when we have, let’s say a VIP or someone that we want to get the product to overnight, we want to make sure those are addressed quickly. So those automatically not show up at the top of their queues. So that should be being processed first. So it’s not going to help our overall service level, but it’s going to help the service level of order night orders. And that’s all from member experience. Josh Clemente: Awesome update. Those insights are so huge. It’s counterintuitive, but massive for operational and just its overhead. So thank you for running those experiments. Ben? Ben Grynol: Okay, growth. Cleaned up the slide. We don’t refer to cash because cash and recognized revenue are very similar based on our fulfillment now. So 194, recognized revenue for the week. Quite a strong week for the month. We’re already at 423. So trending well being halfway through the month. Cash, we’re at 8.6. If you can see, that’s up from last week and then our debt is down by a million. Ben Grynol: So we did a million dollar draw. And the reason being is that we want to maintain our runway based on our cash position. We want to maintain that runway at a healthy level and then keep going in and out of our debt as needed. So we have 42 months of runway. If anyone has questions about the deadline or the draw process, pop me a note after. I’m happy to chat about it. Ben Grynol: Next slide please. So Growth: Pipeline Conversions. 100K has come from double opt and newsletter already. So the reason this is important to highlight is on average, 25% of our revenue every month is driven by these internal initiatives. So it’s nice to know that newsletter is a test that Haney has been running as far as putting CTAs in some of the newsletters. And then double opt is the wait list conversion that we offer people who go deep down the process. So we know that is a tap that we can turn on and off pretty easily as far as the pipeline goes. Next slide please. Ben Grynol: Well, hammer through growth theme. So attention and intention. We’ll go through three platforms very quickly, YouTube, TikTok and Instagram. So what is YouTube? It’s not a video platform. It is the second largest search engine in the world with 3 billion queries every month. Google for scale gets about a hundred billion search queries. So search is the main function. If you want to build a roof truss, that’s where you go. If you want to fix your garden hose, that is where you go. Ben Grynol: TikTok is where you discover things. And you can see that piece of content below is one of Tom’s friends and it is her only post and it happens to be her installing a CGM. So we got two and a half million eyeballs or impressions on that little L, Levels logo, which is very cool. Ben Grynol: Instagram. It’s all about curation. It’s exactly what you do. You opt in to have content served up to you and that’s all you’ll ever see. So why does this actually matter? Well, referring to metabolical book club, that piece of content that was put out has about a thousand hours of watch time. And we have a very limited audience there. But 25% or just over 25% of the views or the watch time has come from organic search and they happen to be searching for Rob’s name. They search Robert Lustig, and that is a search result that they dive into. Ben Grynol: So the important thing to know is that as we spend more time and diligence on these platforms over the next three to six months, that we know what we’re putting out and why we’re putting it out on certain platforms. Ben Grynol: Next slide please. So to wrap on this. YouTube in November of ’20, about a year ago, we had a YouTube page and we had 30 subs. And between November and May, we had 20 hours of watch time. Around May, we decided to start curating some of the UGC and just making them into playlists and then updating it so that it had a better brand presence. In August, we started uploading more videos like metabolic book club and some of our Friday forms. Ben Grynol: The watch time is now over a thousand hours. So it’s gone up exponentially just by putting a little bit of attention to the platform. You can see that little picture beside the aggregated playlist are comments. Most of them on Rob’s video. Many of them on Sarah’s, Sarah Casey’s video and some of the Friday forum. So people engage in long form conversation. Ben Grynol: Then one of the other things we’re doing is thumbnail updates. So you can see Rodney is the hero image of the Friday forum that we’re testing out to see how thumbnails perform on different videos. So the takeaways are attention and intention. The more focus we put on the platform, the more attention we’ll get and search is driven entirely by intention. So we have to be quite diligent about the content that we choose to put out and that is growth through the week. Josh Clemente: Great update as always. Thanks, Ben. Tom. Tom Griffin: All right. One quick slide from me. The highlights this week, mostly covered on that first slide with Josh. So the theme this week is generosity and I’m highlighting this because I think it’s really a very unique part of our culture that I’m not actually sure is memorialized anywhere in our document documentation, but it’s definitely not something I’ve ever experienced at other companies. Essentially what it is, it’s us going out of our way to spend time helping others in our network and in the startup ecosystem broadly. Tom Griffin: While this does likely pay dividends back to us in the end, I don’t think that’s why we do. I think we do it because it’s part of our cultural values and our core DNA. And to be clear, this is not me promoting my own virtues. From my perspective, a lot of this comes from Sam and probably all of the founding team. Tom Griffin: But anyway, there’s a document here on the left that we created this week and it’s called how Levels can help you and essentially synthesizes how we might be able to help others in our network. So for example, we’ll probably send this to Andreessen and tell them you guys have helped us a lot. Here’s how we can help your portfolio companies if anyone wants to learn from us or take us up on this. Tom Griffin: It’s a cool part of our culture. And on the right there, you’ll see my inbox. I think I got 70 forwardable emails this week alone from people who want to get introduced to people that I or we know. So we’ll make sure that this is sustainable for me going forward, but it’s something to call out I think is really unique about Levels. Josh Clemente: Yeah. Great summary. Thanks, Tom. It is cool that that’s part of the cultural values that emerge as a property in the team. Haney? Mike Haney: Yeah. In content, two pieces up this week and a third that’s about to go up. So we finally took Q and A that an Instagram live actually that Casey did with Gabe some months ago. As part of our sort of multi-channel strategy of taking pieces of content and turning them into other things, we just went back and looked at that transcript and were able to pull out a really nice compact six lessons from that interview with Gabe, which I think was nice to put up and recirculate that. Mike Haney: One of our classic foods we love this week, Brazil nuts all about your selenium. Then the piece in the right here, the Levels dietary philosophy, this is not up yet. It’s saved in a draft. It’s probably going to post today, but I want to call attention to this, because I think it’s going to be a really useful resource for folks. Mike Haney: This really came out of, I think, and others saying people ask us all the time, should I be keto or should I be vegan or blueberries good or bad? We wanted to have a nice succinct piece that addresses how we think about those questions and how we think about nutrition. So tons of work by Casey and lots of useful input from Sam to get this to where it is. Mike Haney: There’s a much longer version that I think we’re going to use in other ways. But this was really a succinct 10-point document about how we think about food in our approach. So I think this is going to be really good just to share with folks and to let everybody in our network know how we think about this stuff. Mike Haney: On the far right, everyone on content piece this week from Jeremy which was really great about why engineers should look for engineering led companies. This is part of the effort to make sure we’re creating content that helps speak to engineering candidates and people who might be interested in us and understand more about our company. On the bottom, the stat, I just want to call out. I had to pull this number for something I was putting together and it just sort of struck me because I feel like this is a number I should have on the tip of my tongue and I didn’t, but we average now about 250,000 unique page views a month. Mike Haney: I don’t know if that’s good or bad in the overall universe, but it seems high to me and I’m happy that that’s a number we could put out there. Finally, down in the corner, a couple new things, we’re launching a new newsletter next week. That’s going to be a substack style note from Casey each week of really her point of view and kind of leveraging a personal connection approach to content. Then I did a couple of really fun Q&A’s this week with Austin who’s the metabolism mentor, and with Mona Sharma, those will come out soon. Mike Haney: One more slide quickly. I just wanted to call attention to everyone in content. It occurs to me that last time we talked about this, a lot of folks who are now on the team weren’t here. So people probably hear me reference this every week and don’t know what it is. Essentially, everyone in content is just our effort to make sure we’re capturing the expertise, learnings, experience of all these amazing people on our team and putting them into usable articles and getting them out in the world. So that can be publishing on our medium site, which is where we publish a lot of stuff, but also getting them in other spaces. So we have Sam’s piece that went out on first round review. Mike Haney: Tom’s piece about how to get podcasts is about to publish on first round review. JTPR engages with us and helping to place some of these as well. And the key thing to know here is we’ve got a good process in place. Now, a really good writer who does this kind of content has been working with us. So the lift is really pretty low for engaging with this, and Jeremy and others who have been through this can speak to it. Mike Haney: You basically do an interview with her. She’s good at pulling out topics that are interesting, getting the information out of you and then writing them up. If you’re somebody who likes to write, you can also help you just do an outline or get your thinking in order. So we’re kind of piecemeal going through having her just reach out to a few folks at a time to do these interviews. Mike Haney: But if anybody has topics they think would make interesting articles, things they want to know or just ideas of other people within the company you want to hear from, especially as folks are onboarding and you have an interesting conversation with somebody and think, “Man, I’d love to hear what Alan thinks about this.” Please surface all those ideas to us. This has become a really fun channel of content and I’m excited about keeping it going and publishing more. That’s it for us. Josh Clemente: Yeah. Awesome program and excited to… I love reading these as they come out so excited to… As the team grows continue to learn from each of you. Zac, so we’re running up on time. I know if anyone that does have to jump at the hour, please feel free. We will take the cafe to do our individual contributions though, because it’s an important part of the week. Over to Zac. Zac Henderson: Hey, guys. I’ll just take a minute here. So I wanted to just quickly describe the attorney client privilege to everyone. And just to point you to a notion document I put together about it. Most of you have probably already heard of the attorney-client privilege before. Basically this rule exists to ensure that clients are able to feel 100% confident that they can be honest with their attorneys whenever they’re seeking a receiving legal advice. Zac Henderson: So practically speaking, the rule is this. All confidential communications between Levels or Levels employee and Levels lawyers for the purpose of seeking or receiving legal advice are protected from forced disclosure during legal proceedings. So if something happens, no one can access those attorney client privilege, protected conversations, communications. So just two quick critical points here. First, just because I or one of our outside counsel might be included on an email or thread, that doesn’t mean that it’s actually a protected communication. Zac Henderson: The privilege only protects communications involving seeking or receiving legal advice. So somebody needs to be asking for legal advice or I need to be providing it for it to actually qualify for the privilege. Second, the communication has to be confidential from the start and remain that way. Zac Henderson: So for example, conversations in a crowded food court are not privileged. Email chains that start out maybe just between you and me, but where we loop in a third party, that’s not going to be privileged. And even like legal advice given to the entire company while we’re still small, there are some circumstances where that can be privileged, but overall, we shouldn’t think of that as privileged because if it’s to the whole company, it’s hard to say that was a confidential communication. That’s pretty much it. Zac Henderson: Please take a few minutes next week to just read through the memo. It provides some good details and some do’s and don’ts and feel free to reach out to me if you have any specific questions. That’s it. Josh Clemente: Thank you, Zac. Yeah, it was a highly informative memo and these things are important as we now have inside council on the team. We interfaced with a lot of outside counsel. We’re in a heavily regulated industry. We are a very transparent, open, honest company. So this is not intended to create an aura of confidentiality. It’s just so that everyone understands the role that attorney, client privilege serves and how it has to be implemented. So I appreciate Zach for making that quite clear. If anyone has questions, again, please reach out to him or anyone else on the team. Okay. We’re at the one hour. So those that have to jump like Scott. Let’s see. Scott is super confident about this. Scott Klein: People happen to know I was going to be first. Josh Clemente: You’re first. So jump in. Scott Klein: Cool. All right. Workwise, it’s really nice to watch Chris every week. I think he’s just doing really well, adding some rigor and some data to the way that we do support and fulfillment. I think these things are great. We don’t need to be killing ourselves to do a one hour time. If two hours is good enough, I think that’s a great, great, great insight and we can bring data to help that out. We are going on vacation to the mountains with the family for the first time since the baby was born. So TBD on how it’s going to go. Josh Clemente: Enjoy. Have a great trip to the mountains. I’m jealous. Hal. Hal’s not on. Helena. Helena Belloff: Yeah. I’m also really excited about the team growth. I think when I joined, I didn’t imagine that we’d have as many people as we do now two months later even. So this is super exciting. And then on a personal note, I think Steph and I are going to probably spend the whole weekend at the beach again, which will be so nice. Josh Clemente: I love it. The coworking situation is hilarious. It’s so great. Helena Belloff: He’s outside right now. Josh Clemente: Respecting each other’s mic space. I understand. Ben. Ben Grynol: Yeah. Stoke to have Jackie and Lauren join the team. Really pumped when Chris put out that model, the asynch versus synch support analysis at Loom. After watching that, I was like, “Man, that’s so good.” It was just cool to see the rig. So plus one on that. On the personal front, it was pretty exciting to get three. I’ll win all three of the league trophies. That was a pretty meaningful thing. So that’s only the second time the team ever got all three of them. So pumped on that. Josh Clemente: Not even the first time. Geez, Ben. Tom. Tom Griffin: Yeah. So excited about team growth. Thrilled that Jackie is finally on board this week. She’s really going to help level up all things growth in partnerships. And we’re just so excited that she’s joined. And Lauren as well. Looking forward to chatting with you, Lauren. I guess I’ll give a shout out to the Good Morning America, because that deserves some attention. That was really cool. Had a bunch of people text me about it and very surreal. And then personally, just visiting family this week with my parents and hanging out with my niece and nephew tomorrow. Josh Clemente: Nice. Enjoy. Mercy. Mercy Clemente: Professionally, the design stuff was amazing. Excellent job, Alan. I’m really excited to see all that. And then personally I will be living in Philly for the next month. Rented an Airbnb. So I’ll be there until mid-November. So leaving later today. I’m really excited about that. Josh Clemente: Welcome to the party. Alan. Alan McClean: I love Andrew’s enthusiasm there too. I’m feeling the momentum too. Seeing some of the structured data around food and actually just playing with the food data yesterday was like really revealing, seeing what people are logging and using that to look for patterns to inform the design. So that’s, for me, very exciting professionally. And personally, it’s getting close to Halloween here. Starting to transition seasonally. So we’re going to go pumpkin patch visiting this weekend and looking forward to that. Josh Clemente: I can’t believe it’s here. Full blown fall. Laurie. Laurie: Gosh, I’ve missed the last few weeks and this was such a pleasure. The new teammates. The updates were amazing. I honestly can’t call one thing. I did love the catch. I mean, it was a little more amusing today. It was fun. I don’t know. I’m so glad to be part of this journey with you guys. Every one of you. Look at your little faces. All smiling. Josh Clemente: Thanks, Laurie. Laurie: I’m meeting with some friends tomorrow. We have a yearly reunion. These are friends I’ve known from elementary school. So it’s very exciting every week. Or week. It feels like it’s every week. Year, every week. Sorry. Mine is gone. Thanks, guys. I’m going to go before I embarrass myself any more. Josh Clemente: Have fun with your friends. Laurie: Thanks Josh. Jesse. Jesse Lavine: Yeah. The designs are looking amazing. Excited for the team growth and Chris’s deck this week was awesome. It’s been really cool to try the experimentation with slowing down response times. Personally, I’m going to see Dead and Co tonight, which is, if you don’t know the Grateful Dead plus John Mayer. So that’s a big heartthrob for me. Really excited for that. Josh Clemente: Have a blast. Haney. Mike Haney: Yeah, I have to just plus one. Alan’s stuff just continues to blow me away every week. Not just the beautiful designs, but the insights and the thinking. And also plus one to Chris’s work and support. I know how tough that department can be and it’s just cool to see that sort of rigor. Mike Haney: Personally, I’m going to take the kid out on the mountain bike this week. We haven’t been out in about six months. So we’re going to try to get back into that now that cooler temperatures are here. So excited about that. Josh Clemente: Muted. Zac said he is excited about Jackie and Lauren joining and the awesome content we’ve been putting out. Continues to love being a dad just moved into a new house and finally getting a little stability. Thanks, Zac. Let’s see, Tony. Tony Miljo: Hey, everyone. Oh, man. It’s been an exciting two weeks for sure with the onboarding process and meeting so many of you and I’m definitely excited to meeting more of you next week as well. I’m really excited as getting started on the podcast next week and obviously videos moving forward. So that’s going to be exciting. Personally, the weather is looking very warm for October this weekend here in Jersey. So I’m very excited for a lot of long walks with my wife and my dog. Josh Clemente: Very nice. Excited to have you taking over that podcast stuff, Tony. Lauren. Lauren Kelly-Chew: Yes. Excited to be here and to meet all of you over the next few weeks. And this weekend I am taking a break and catching my breath and just relaxing. Josh Clemente: Enjoy. Jackie. Jackie Tsontakis: I’m personally so excited to be here. It feels kind of surreal to be in one of these Friday forum meeting after watching them on YouTube for so many weeks. Also, Alan, I’m so excited about all those design updates. I mean, I personally geek out on how much a change in color can change a whole experience in an app or in a design. So seeing all these massive updates you and the team are making every week is pretty cool for me. Jackie Tsontakis: And I’m also excited… I was pretty sick earlier this week. I saw a lot of people were sick this week. So it’s like something is going around the world. So I’m feeling better today. So that’s huge for me. So I’m excited to continue feeling better tomorrow and feel a little bit less stuffed up. Josh Clemente: Nice. Feel better. Chris. Chris Jones: First off, big welcome to Lauren and Jackie. Super excited to have you on the team. Can’t wait to meet you guys. On the first line of the Levels front is a big call out to JM on multiple reasons. One the launch of membership and then his Loom video just brought so much joy to me like I’m going to be thinking about that all weekend like the comedy factor going on there. Chris Jones: It echoes a little bit on what Laurie mentioned around just, it’s a pleasure to work with everyone in terms of the attitude, the smiles, just people can be themselves and kind of have fun with it and still tackle major things. So it’s just a joy every day to be here. Then on the personal side, my parents are arriving from Iowa and spending the weekend with us. So excited about that. Chris Jones: And also that the Iowa Hawkeyes are number two in the country after the Alabama loss. Hopefully we can hold onto it just a little bit longer, but I don’t know if I have faith in the Hawkeyes. They eventually always mess it up eventually with some big like blowout. Josh Clemente: Wishing you the best. Chris Jones: Yeah. Josh Clemente: Murillo. Marillo: Levels wise, I think David Sinclair joining the advisory team is huge for me. Lifespan was just inspirational of what human life and what the health space could be. It was one of those books that just sent me down a rabbit hole of new information and just seeing what’s possible. Super thrilled about that. Personally, still walking on cloud nine over a beautiful weekend. Josh Clemente: Congrats, again. Marillo: Okay. Josh Clemente: Justin. Justin Stanley: Professionally, it’s just been a pleasure working with Steph really closely and just seeing how fast she’s wrapped up and being able to contribute and actually piece attention to little details and questions things. It just makes all of her lives easier and lots of fewer bugs to get out to members and personally he’s my brother’s birthday or was during the week and we’re going to have a pizza party on Sunday and it should be fun. Josh Clemente: Very nice. Steph? Steph Coates: Thank you, Justin for that call out. I feel the same way. It’s been so such a joy to work with you as well. Professionally, huge, warm, welcome to Jackie and Lauren. I’m super excited to have one on ones with both of you. And it’s crazy of just like, I feel like I started yesterday still and so it’s wild to think that two months have already gone by and the team is continuing to grow. So it’s awesome to see that. Steph Coates: Personally, I think Helena and I are going to enjoy another weekend of just beaching it, hopefully take a long bike ride. It’s weird of the fact that it’s October and it’s still sunny 80 degrees here. So we’re trying to make up with that by just making pumpkin pancakes and whatnot, but enjoying the weather. Josh Clemente: Very nice. Mike D. Mike Didonato: Yeah. So definitely the team growth for a few different reasons. A, we’re adding amazing people and B, we’re starting to be able to tackle issues that we’ve known about for a while that we couldn’t with a smaller team. It’s awesome to see the guided journey, even Nutritionist Marketplace. And then now with like food tagging and structured data. These things have been requested for a long time. Mike Didonato: B, I felt pretty awful the entire week. Thought I had COVID. I do not. This morning, I started to feel a little bit better. And just funny, you take things for granted. I’m just like really excited to be able to jump back into work and feel well. Oh, one other thing. I like to try dip workouts. I like to work out and I was recently at Rumble and one of the head trainers said, “Hey, that’s Levels on your arm.” I’m like, “Hmm, it is. I’m not sure how you know.” So still awesome experience when that happens. So that’s it. Josh Clemente: Wow. Mike Didonato: Wild. Josh Clemente: Yeah. Those types of things always blow my mind. I would say that for me personally and professionally, I think professionally, I just want to say so stoked about Tony and Lauren and Jackie and the others that are pending start dates, but have joined the team. It’s crazy. I’ve just been blown away by the quality of the team and the quality of the people that want to come and be a part of this. Josh Clemente: And I think the results are speaking for themselves, just looking at the development of the product and the pace and velocity and all this stuff. It’s like as the team grows, the mission gets closer to accomplish, it seems like. Josh Clemente: So awesome stuff. Personally, coming down from cloud nine as well in terms of wedding, honeymoon, just being in the Greek Islands. It was a stark reality when I stepped off that airplane into the gray Philadelphia fog after some time in Milos, tanning and diving into the Mediterranean. Josh Clemente: So a little bit, I wouldn’t say depressed, just facing reality right now. So bear with me as I get my feet back under me. But it’s been awesome to get back up to speed. And I will say, I have to shout out the asynchronous, well-documented culture that we have here. I never felt out of the loop. I just did a quick scan of threads and email in the evening. And since everything’s so well documented and people are… The forums for example, are keeping us all up to speed. I don’t feel like I missed two weeks worth of stuff, which is often the case when you have a meeting culture. So that was also cool to experience. Josh Clemente: I think that’s it. So we’re right at time here. I appreciate everyone tuning in. Killer week. And have a great weekend. Talk to you all soon.