July 2, 2021

Friday Forum is an All Hands meeting for the Levels team, where they discuss their progress and traction each week.

Josh Clemente: Go ahead and jump in here. Does everyone see my screen? Sweet. Okay, solid week, as usual. First off, we ran a baseline subscriber NPS campaign, which essentially is the goal here is to understand where our NPS or Net Promoter Score is right now, and then be able to compare against that as things change and as we learn new lessons. Came back, I think it’s currently at 91. Here are some of the responses that we got, and just totally mind-blowing. This is basically unheard of as far as I know. Josh Clemente: If anyone listened to the NPS unicorn episode between Haney and Ben this week, you’ll know a bit more about NPS probably than anyone else. And yeah, that was a great episode, great content was produced around it via our new Inside the Company V2 page along with our new Medium page, which has currently Ben’s NPS unicorn post and Sam’s Y Levels Building in Public posts. So, that was another big launch this week. Josh Clemente: Dr. Hull and Dom’s study is live on clinicaltrials.gov. So, Levels health software. It’s being used in a study that that is hosted on the clinicaltrials.gov website, which is a very important step. It basically allows you to call your shots publicly and put all of the information about a study out in the open, which is a key requirement for a very strong peer-reviewed journal to know that you did your work properly, and that the study team… they had the end goal in sight prior to publishing results. Josh Clemente: So, essentially, like ct.gov is a prerequisite for hard-hitting journals to publish your work. So, this is exciting. Lots more to do obviously on that study, but cool to see. And then, we tested or we’re beginning a test on a new subscription campaign. You can see the first email over here in the corner. The goal here is to increase awareness of our subscription, eventually, our membership offerings, and begin basically re-engagement efforts. Josh Clemente: So, for prior users, prior members, going way back all the way through to today we can now start to build a campaign of education around Levels offerings as we start to expand the product. And then, we had some awesome memos this week. So, everything from medical advisory strategy, lab ranges, our approach to conferences and trade shows, membership model thoughts from Jam, Waitlist Drip 2.0. There was a lot more here. Josh Clemente: I was coming back on a flight yesterday and reading through and catching up on all these memos. And my brain was exploding with how good they were. And just like, I don’t know, how succinct the communication patterns are in these memos. I think we’re hitting our stride as a group, which is awesome. Josh Clemente: This tweet down on the bottom right, I just want to shout out because it was hilarious. It definitely captures the fact I think that metabolic health invading, but like ice and CGM in particular, so that is a very cool moment in time. Josh Clemente: And with that, I think I’m going to jump ahead. Welcome, Lily. So, Lily is Head of Brand at Rootine. She and our team have been communicating quite a bit about building in the direct consumer health space. She’s been awesome. I’ve been able to trial their product. Josh Clemente: And I just want to shout her out for joining us today. Thank you for being such a strong supporter of what we’re doing and hear a couple of words about, a, what you’re working on and how you think about TTC or anything that you’re interested in speaking about. Lily Hecht-Leavitt: Awesome, thanks for having me. It’s been great getting to know y’all over the past couple of months. I’m really thankful for Paul for making that introduction. Yeah, I pretty much have been really interested in the CGM space just because I’ve been vegetarian and lactose intolerant my whole life. I have gluten allergies. So, I’m really aware of what goes in my body and how it affects me. But I’ve never really thought about up until recently how glucose says that. Lily Hecht-Leavitt: And so, by wearing the CGM, I was pretty shocked actually about how my body was responding to certain food especially grains, which you wouldn’t really think of. I’ve been intermittent faster for years before it was trendy just because of my hunger cues. But for me, it was really interesting to see how you pair fruits with a fat and my apple butter, or apple and almond butter combo was the best-rated thing that I could possibly have for each level. So, that was really cool. I hadn’t really thought about that. Lily Hecht-Leavitt: So, it was also really interesting for me to think about how glucose affects when you’re sleeping and then versus the morning and seeing those levels as really shocked. I actually called my dad who’s a doctor and I was like, “This is insane.” What I’ve been affecting and eating at night is really carrying over through the night. So, that was interesting. And also, tracking my sleep. I have a Garmin and seeing how that was related. So, that was really awesome as far as how the CGM world, I think, has affected me. Lily Hecht-Leavitt: I admittedly, I didn’t test it the most that I should have because I really wanted my numbers to always be above an eight. So, I was scared of eating a sweet potato or something or sugar. So, looking back, I probably should have played around a little bit, but I was always sitting around that nine, right, which is pretty cool. Lily Hecht-Leavitt: And so, some of the health issues and stuff that I’ve had was some of that was related to a really significant iron and B12 deficiency. So, I was having to get iron infusions and B12 shots. And so, that’s actually how I came across Rootine. I decided to make a move in the job space during COVID. Since I’ve been involved TDC and commerce for about eight years now and thought it would make a good sense to pivot. I was on the original team. I met Lisa, and so I was looking for that same type of team dynamic. Lily Hecht-Leavitt: And honestly, after seeing how you all work as a team and was really wanting to find something similar because I’ve never seen something like that before. You’re just flawless as far as communication goes. And so, when I saw Rootine, that’s when I fell in love with them and feel really special to be part of it. Lily Hecht-Leavitt: What we do is we’re really pretty unique as well. We’re also the how y’all say democratizing health data. But we take your DNA into account along with your blood levels and lifestyle to create a completely personalized mold, ideally, vitamin and we take all that data that we’ve gathered and put into our AI and then outcomes, the 19 micronutrients. Lily Hecht-Leavitt: So, everyone pretty much gets the same micronutrients unless you have something like a gene mutation, where if you take in more iron, you’ll get sick, obviously, would add that to your formulation. But it really dictates the amount of doses and it’s crazy to think that in this world of where we are in science and technology that we’ve all been taking the same amount of multivitamins. We all have different needs, and we’re all different people. And our DNA is obviously to have some predispositions. Lily Hecht-Leavitt: So, I think it’s really awesome what Rootine is doing because we’re really looking at the individual person to craft something unique to them. And I think that there’s obviously ton of synergies between Levels and Rootine, but this health tech space is just seriously taking off. I think now more than ever, more people are wearing wearables and people are more in tune with their body metrics. And so, I think it’s really ideal time to be within this space. Lily Hecht-Leavitt: And their level of education that it takes, I think, is like… we were at Lisa. Casper was before us. And so, we were happy for them to spend their money educating people about mattresses in a box. And so, I feel like now similarly, there’s other companies that are out there educating people on the importance of personalization and owning your health data. Lily Hecht-Leavitt: But with that being said, it’s also a lot more competitive. I think there’s a lot of people. It is becoming a little bit more cluttered, so you really have to find ways to stand out. During COVID, people have been more in tune with understanding that they need to take their health more seriously. And obviously, with online, they’re looking at DTC. Lily Hecht-Leavitt: So, I think that for us, that Rootine, we did a lot better than we were expecting during this time. And I know a couple of other companies that felt the same way, because you’re able to… in my opinion, if you aren’t going to be pivoting, then it’s been really hard to survive. And that’s actually why I left my other company because the CEO was resistant of pivoting during this time, and I knew that they were not going to make it or it would be more difficult. Lily Hecht-Leavitt: And this goes to show just with the amount of free quarters that y’all had. It’s insane. So, people are obviously trying to understand their health data and their metrics more and I think this world of fitness brands taking off like Peloton and Tonal and that all getting traction, just that Tweet that you share, Josh, like CGM are becoming really common. It’s not something that like, what’s that? Oh, shit, I need to get one of those. I definitely understand that. Lily Hecht-Leavitt: So, I think that with people living longer, they’re really trying to get in tune with how they can expand their lifetime. So, I think it’s really fortunate to be within this community that celebrates that, that really takes the health data to the next level. And I’ve seen it just in speaking with other people and taking the time to network during COVID. And there’s more and more companies and brands trying to get into this space whether or not we’ll be as successful. We’ll see. Lily Hecht-Leavitt: But I think it’s like a super exciting time to be here. I couldn’t really think of any other space to be in this, like health tech space. And startups are just, they’re fun. They’re exciting. They’re like a roller coaster ride. But I wouldn’t have it any other way. And so, I think that it’s just been… and also, I got to meet all of y’all, which has been awesome and try Level. Lily Hecht-Leavitt: So, I think that in general, this is a really great space to be in. I do think that it will, like I said, continue to get more and more competitive. But that’s not necessarily bad. It just means you need to always be on your end game and continue to evolve and go with the times. Josh Clemente: Totally. Lily, thank you. I just want to say that the product I was testing out with Rootine, it’s definitely signaling the future, which is that we will be taking into account multi-omic data about the individual and producing a personalized product and whether that is a recommendation for what to eat or a multivitamin formulation. I think you’re onto something really exciting. So, thank you for joining us. I really appreciate you taking the time. Lily Hecht-Leavitt: Yeah, of course. Thank you. Josh Clemente: Awesome. Okay, I’ve got two quick slides on the culture and kudos stuff. And unfortunately, my emoji didn’t show up. That’s sad. The first one is how to use Slack effectively. This is recycled content. Sam wrote this memo some time ago. But it’s relevant now as the team is growing, as communication paths are exponentially increasing. We’ve got a number of tools out there, and I just want to resurface this memo, go back, give this a read-through. Things are going to have to be continually improved. And this memo may have some outdated information, definitely raise some concerns if you see them. Josh Clemente: But in general, I think this is something that we need to keep in account as we continue to grow. The way that we use Slack can be positive. It can be negative. It can be individual. But in general, we should have some best practices that we’re all using. And so, let’s just continue to stay on top of the ways in which we’re using Slack, the ways in which we are using asynchronous versus synchronous tools. Josh Clemente: And I think, in particular, a couple of things I pulled out here, push notifications, assigning tasks or triaging tasks, and then SLAs for mensions. These are big things that, they may not feel intuitive for a tool that is built for synchronous communication. But they’re really important in order to maintain a successful asynchronous work environment like the one that we’re building. Josh Clemente: So yeah, give this a read-through for those of you that are not internal. This is actually a public memo. So, you can just hit this link here to see how we use Slack. And I’m looking forward to discussion coming from this. Okay. Second one. I want to call out Alan for a really awesome memo, or I guess it was a deck, but it came across as a memo this week. Josh Clemente: And the reasons, I think this was particularly worth flagging or that he did two hard things at once. One is surfacing tough truths that can be a little bit challenging for a team who has our eyes set on the horizon to remember that others have tried similar things. And there are challenges that may be set in some first principle that we can oftentimes overlook in our excitement. Josh Clemente: We have some selection bias on the team in terms of how we all look at things data and data presentation. And that may not scale to the mainstream. And so, he surfaced these tough truths. And then, he did not propose to have the solutions all figured out. This deck was intended to focus attention where it needed to be focused or where he thought it needed to be focused. Josh Clemente: And I really appreciated that because it’s hard to do. It’s hard to step out of your comfort zone and put together some work. That also doesn’t solve the problem. It just calls attention to it. I want to say this is an example, we’re going to circulate this deck. I’m not sure if it’s going to the wider audience just yet. But this is just a great example. Josh Clemente: If you see something that you feel we need to be paying more attention to, you don’t have to go out of your way and produce a deck in a loom. But definitely raise that with people who you think should be paying closer attention. I think that’s what the moral is here is, for this specific example, it’s showing what has worked and what has not worked as successfully in the wellness space before especially digital health. Josh Clemente: And so, just like taking those lessons from someone who’s been in this space for much longer than many of us is really key. But I think each of us has opportunities to take our experience and what we’re interacting with daily and raise it in a way that others can put eyes on it. So, thanks, Alan, for that. There are many examples of this that are happening inside the team. Josh Clemente: JM wrote a great memo about subscribers and churn and also email marketing and such. And so, just like we’re getting a lot of this, but please continue. It’s a really amazing part of our culture. Over to David. David Flinner: Thanks, Josh. Just to quickly recap, the current priorities are the same as the last couple of weeks. But top priority is switching to membership model, building at that metabolic awareness program for launch. And then, while we’re pre-launch, experimenting to find new value. Next slide. This week, we had a whole bunch of moving on the information architecture that we’ve had queued up for a while. The Learn module V2 re-skinning is complete that we’ll be launching hopefully later today when Apple approves the latest build. And then, we’ll also be pulling in the challenges from the hamburger menu and adding that here over the coming days. So, good progress on that, Murillo. David Flinner: Next slide. And then, Gabriel started to work on the new Me Page v1. Next slide. We have a few other projects that are ready for the team if anyone has bandwidth to start working on the My Data page or the Nav bar. Those will be queued up. And then, the last major piece of the information architecture effort is the Dashboard design, which Alan’s going to be starting to think through now. And this is going to set the foundation for the core set of information architecture. We have all these components in that will set us up for a proper launch. David Flinner: Next slide. The My Data section is the… it’s a home for everything that’s happened in the past that is complete. So, days that have happened in the past, your zones, it’s where we’re consolidating the catalog, and also the insights and activity feed for archived information. You can go to the next slide, Josh, please. David Flinner: But I know Alan has been spending a lot of time thinking through the nuances of this. This will be the replacement for the stats page. So, the default experience is going to be something like on the far left here where you see a summary page where you can come in. You get a little eNAP weekly report or some Hero unit. We’re still exploring with that. That summarizes trends, recent trends, something that we have in the current weekly email, for instance. David Flinner: And then, you can see each of your days with that Glance card and a summary of what happened on that day. Scrolling down. When you tap into those days, you’ll see what we currently have in that 24-hour view where you see your glucose chart, all of your zones down below it. And then, some other stats around it. And this is also where the metabolic score would live long-term. David Flinner: You can scroll the day slider up the top as you are today. And as you drill down to different levels of abstraction, you’ll be able to flick the entire page to very smoothly flip between them. If you were to tap on one of these zones, then you would open up a zone review page. But you could flick back and forth between it as well to go through all the zones in that day. David Flinner: Moving on to the third frame here, the catalog. So, the catalog consolidates into here. We haven’t put a lot of intentional design thought redesigning the catalog or the activity feed. The intent here was to lay the bare bones foundational information architecture pieces, not to think through deeply all the components inside of them. David Flinner: And so, we just did a light rescan for the catalog. We did a light style update for the video insights. And then, we’re going to move on to dashboard. And once we have that, the foundational components of that, then we’ll back off a bit and we can prioritize different projects within this. One second. And Casey is asking a question. Would this also break down glucose metrics like average glucose variability, et cetera, to help somebody out where it breaks down? David Flinner: So, Alan can talk to this in more detail, Casey. So, I think Casey is asking a question in the comments about Oura, you see a breakdown, you see their sleep score, their readiness score, and then they break it down into different components and what was contributing to your score. This would partly be that, but what we’re envisioning is that this page is more of a data-oriented page. And then, there would be a guided walkthrough as well that would be part of the metabolic scores a moment that Alan is also developing. David Flinner: So, you would have at the start of the day, you’d see yesterday’s metabolic score revealed, and it would have similar information to here but it’d be much more simplified and it’d be a guided experience. So, you’d start out, see what you did. You’d have an opportunity to add missing logs, augment logs, where we think we might be able to tell you more information if you could give us a bit more details about it. David Flinner: And then, we’ll step you through each of those things, Hey, this was your score, here are the things that are contributing to it, maybe we just highlight the top one. So, that experience isn’t present in these marks, Casey, but that is one of the big things that will be coming up next. So, there are some aspects of it in the second frame from the left. You can’t see it now but it’s hinting at the bottom. David Flinner: There’s a stat section where you’ll see just like… or you’ll see some of those bars like how is my variability, how is the other stuff. And then, we’ll help you understand it by saying, “Pay attention here. Good. Needs work.” Things like that. And you can tap into it to invoke that more guided experiences as well. David Flinner: I think if Alan were here, I think he’d issue a call for feedback from the team. So, this has many, many iterations within Alan and myself to get to a spot like this but we’re super eager to hear your feedback on what works, what doesn’t, and where you think we could change this up. David Flinner: It’s largely ready to go I think for engineering and we can see how it works with users and keep iterating it’s not a closed process. So, next slide. Actually, Casey, did that help? Anything else on that? Casey Means: Yeah. Sounds great. David Flinner: Okay, cool. All right. So yeah, just to recap, this week was really focused on the information architecture, Jonathan putting the final touches on the analog flow, which we’ll hopefully test out next week and get that launched. Gabriel push out some changes that fixed the broken anomaly detection pipeline. And I think we’ve had a bunch of customer, a bunch of members, right, and questioning that and other issues related to it. So, great work on that. David Flinner: And I just wanted to call out briefly that Scott jumped in as well, making some code changes in as… it’s like first week pushing out, improve documentation, to our onboarding guides for engineering amongst a few other things. So, great to see the velocity hitting the ground running. Yeah, that’s it. Josh Clemente: Awesome. Thanks, David. Thanks, and team and Alan, appreciate you putting this slide together. Hiring update. We have cut off the firehose of LinkedIn applications for now. I think we’re being more targeted there. So, we had a noticeable decline and applications this week. But I think the quality and targeting of those will be more consistent. And then, we continue to close in on council hires or council candidates. Josh Clemente: And we have put out some offers this week, which I think we’re going to have some updates coming soon, two of those. We’re putting together welcome emails for as you all know, and a couple of others coming. So, continue to get great candidates, continue to have great conversations with partnerships, potential partnership specialists. And for those of you watching, please keep forwarding your network references to us. They’re highly valuable. Ben. Ben Grynol: Okay, growth weekly, so $67,000 of recognized revenue. You’ll notice that cash and recognize revenue, the bars on the charts are pretty consistent. And so, that’s a byproduct of our throughput right now, where orders when they come in, they come in as cash. And then, when they are fulfilled, that’s when they become recognized revenue. So, the tighter that our pipeline and throughput is, the more closely related those two bars on the graph are. A day and a half into the month and we’re at $28,000 of recognized revenue on our way to our goal of 300. No changes to cash or debt and runway. Ben Grynol: Next slide, please. So, monthly recap for June. We finished the month strong with $517,000 of recognized revenue, $439,000 in cash generated, and $172,000 in subscription revenue. And so, the subscription revenue was 7.5% higher than the previous month. And we gained 100 net new subscribers. So, between our subscribers that we gained, and then the churn that we realized, that’s where we got to that number. So, strong month overall and really nice to see that. Ben Grynol: Next slide, please. Partner code recap. So, this one’s always fun. Every month, our partner codes represent about 30% to 35% of the cash that we generate. And that’s made up from usually five to seven different partner codes. There are some usual suspects in there like Kelly and Dave and Ben. Kelly this month was really strong with 7% of the cash generated. Ben Grynol: The next two you’ll see are the double-opt and then the waitlist conversion codes. And so, those represented 11% of the cash generated and we only started running those tests about two and a half weeks ago. So, really cool to see that we’re getting traction with it. And to see where it actually ends up. Ben Grynol: The last one to highlight is user referral. So, that can make up anywhere from 5% to 10% of our cash generated every month on average. And it all depends on the level of awareness that people have. So, we’re actually going to do a push so that we do a little bit more of a product marketing push so that we say, Hey, there’s actually a feature in the app where you have the power to refer your friends. Ben Grynol: And there’s a direct correlation between awareness and conversion. So, we’ll likely see that after we run that campaign. We’ll start to see user referral have more of a contribution. So, overall, really cool to see strong month with partner code conversions. And next slide, please, for growth theme. Ben Grynol: So, growth theme of the week, conferences and events. This is somebody we’re probably all familiar with, which is Raffi. He was one of my favorites as an adult. And by that, I mean kid and adult. Raffi has a song that we’re all familiar with, The More We Get Together, The Happier We’ll Be. And this is entirely true in its nature. However, Raffi failed to realize this thing called opportunity cost of time, which is related to our involvement in conferences and events. Ben Grynol: So, from an attendee or a partnership perspective or a speaking perspective, there’s a memo that circulating around conferences and events that Josh highlighted. And it’s pretty important to read through because we’re getting a lot of inbound opportunities for sometimes higher tier events and a lot of times, lower-tier events. And that might even be something like a clubhouse session. Ben Grynol: And so, if we start to vet these from a tier one through four perspective, then we can vet how we’re going to invest your time and if it is a good use of our time to be involved in them. So Raffi, thank you, the more we get together, the happier we will be with exception. So, that is growth for the week. Josh Clemente: Thank you, Ben. I assume this is you here. Ben Grynol: Front row, front row. Josh Clemente: Mike. Mike Didonato: Sorry. Thanks, Josh. So, recently, we started sharing insights uncovered from our qualitative feedback and thought it made sense to share a higher-level review of our qualitative feedback info. So, on the left is a stack rank of the tags that we’ve been using and their usage within dovetail. And just a reminder, we started using the problem rails that David uncovered as our standardized tags to make our qualitative feedback and themes more aligned and actionable for product. Mike Didonato: On the right, just highlighting the top three tags that have been used, two in particular, I don’t think they’ll be necessarily surprising to the team. The understand and improve, and it’s like from a micro and a macro level. So it’s how do I understand my day and also the context of my choices, and then how do I improve my day? And that’s like more of the micro-level. Mike Didonato: And then, it’s zooming out a little bit, our members like, how do they understand their holistic metabolic health? And what do they have to do to improve their choices to get closer to their long-term goals and objectives? We’ll continue to share the individualized insights and metrics on a weekly basis, but we thought it was helpful to share this at least so on, some monthly basis to the team. And that’s it. Josh Clemente: Awesome. Yeah. I like the consolidation down into these 10 tags. That makes things quite a bit more user-friendly. So, continuing to be impressed by the dovetail platform. Thank you, both. Mercy. Mercy Clemente: Okay. So, this is just a recap of June overall on social. One thing I wanted to note about our top posts is that there are over 300 people that save the posts. And this is really important because Instagram’s latest algorithm, apparently, really prioritizes posts that are saved over X number of times, and they will then start promoting it and sharing it on the discover page of Instagram. So, I think that’s one of the reasons why this post did so well. It got over 900 likes. Mercy Clemente: Other than that, a popular thing that we saw on social all throughout this month especially, it was people sharing and explaining their exercise and do spike. Some people were really confused and others really understood it and would share in stories just more about why they’re spiking and why it’s nothing to worry about. So, that was really interesting to see. Mercy Clemente: Another thing is realizing that members are realizing that food is not the only thing that affected their glucose. They’re seeing correlations between other wearables are wearing when they have like, whether it’s an Oura Ring, Whoop, Apple Watch, they’re seeing if their sleep is not good, their numbers overall for the day really aren’t that good as well. So, those are two really big things we saw over social this past month. Yeah, that’s social for the month. Josh Clemente: Great. Thank you. Haney. Mike Haney: So, I’m jumping off the blog this week to do the content update to a very exciting development, which is that we have our Everyone on Content initiative is fully live now. We put it up as a medium page. And the reason we did that, there’s a couple of reasons we did it as a medium page for now instead of on the blog. Partially it’s because the blog we really want to remain focused on metabolic health that it’s really, we think of the blog as basically a media site about health, less of a Levels promotion site, and this content is awesome, but it’s really specifically about levels and the insights that we’re learning as we build the company. Mike Haney: It’s an experiment. We may ultimately decide that we want to put these back on the blog and maybe put them in unique spot particularly as we do the blog redesign. The other reason is that having them off of our site, I think gives them a little bit of external validation. It’s not just us promoting ourselves even though we control the medium page, but it’s almost like publishing them in another publication. Mike Haney: And one of the things we want to do with Everyone on Content pieces is to get them published in other publications when we can. So, for these first ones, it made the most sense to put them on our site. But for each one of the stories that we do through this initiative, JTPR, PR firm is going to attempt to place them somewhere else, because, again, it just helps build the profile. The company helps build the profile of the team member who wrote it to have other people writing about us or to have us be able to be in other places as opposed to just promoting ourselves through our own blog. Mike Haney: So, back to these three specific pieces, huge shout out to Sam, Ben, and Jhon for jumping in, working really hard on these. Jhon, we had a ton of back and forth just to really hone in. And also, the really special thing about Jhon’s post is that we were able to do a Spanish version as well, which is now live on the site went through a couple of different translators to try to get that right, not helped by the fact that I couldn’t edit it in Spanish. But Jhon was super patient there. Mike Haney: It’s a really good timing with the other two posts. The Y Levels of Building in Public is really a good explanation of why we have this medium page and why we’re posting these things and posting some of our thoughts and insights about what we’re learning. And then, Ben’s piece about becoming an NPS unicorn, it was time to the podcast episode that we did. And looping all the way back to why we’re talking about this now or what’s coming on the Everyone on Content. Mike Haney: One of the things I think we’ve learned in starting this experiment the past six months is that it’s tricky to do these. We’ve all got a million other things to do. I haven’t Everyone on Content piece. I want to write about content but I have not gotten to yet. It’s easy for these to slip down the to-do list for completely understandable reasons. Mike Haney: So, we’ve talked a lot about how to make these easier to do and how to make sure we’re getting this amazing insight that our team members have out to the world because that’s really the point of this is we’re learning some really cool things. We want to make sure we’re sharing this stuff. Mike Haney: So, we’re changing the process a little bit where we’re basically going to make it start with an interview. So, rather than me bugging you every three weeks saying, “Hey, have you jotted down notes? Or have you written that draft?” We’re just going to have everybody do an interview. And there’s two ways that can happen either on the podcast. Mike Haney: So, that’s what Ben and I did with the NPS unicorn was like, “Hey, let’s have a chat about this. That makes a good episode. We’ll post it. And we’ll take that content, edit it down or rewrite it into a post.” Casey and I just recorded, same thing how Casey spun up the content operation here. That podcast episode will be coming out. And we’ll turn that into a piece as well distill down from the episode. So, it’s not just the transcript, but it’s going to be pulling out the key points. Mike Haney: If the topic we want to talk about isn’t an obvious podcast episode, I’ve got a couple of writers who I’m employing to do this. We’re just going to have folks schedule a one-hour interview with the writer. They’re going to ask you a whole bunch of questions about, for Tom, the podcast strategy, or for Mike D., learn talking to 1000 members, and on and on, and that will generate for us then a good summary doc that we can decide what to do. Mike Haney: maybe then we decided as a podcast, or maybe we turn that into an article, or maybe we do a follow-up or maybe at that point, having gotten the information out, the team member realized, “You know what, I think I can write this as a draft.” So, I’m going to start reaching out next week to everybody connecting you with the writer and Calendly link and just get everybody scheduled over the next two months. So, we can start to extract this info. Mike Haney: But I’m really excited having seen these three pieces, having them out in the world, people will start to read them. We’re promoting the medium page on the site as well. And we’ll put these, I think, on social at some point coming up here as well just to start to see the reaction for it. Mike Haney: So, that’s the big news out of content as we’re moving on Everyone on Content. I’m super excited to everybody else’s contributions. Josh Clemente: It’s really awesome to see and they were both great pieces and got a lot of attention, I think. So, thanks, team, for taking the time to do this. Okay. We’re here at the individual contribution section. So, a few seconds each, something personal is always enjoyed. Gabriel, go ahead. Gabriel: First of all, I’m personally going abroad for a few days, which is a visa renewal requirement for me. That means I get to spend a few days in the Bahamas, so I can’t complain too much. I’m excited about that. Professionally, just really excited about the ongoing app we’ve designed, seeing all the works, things really exciting. Josh Clemente: Awesome. Enjoy the trip. I think we actually have a number of people who are out today, so this will probably be a quick share session. Let’s see. Haney. Mike Haney: Well. Professionally I’m excited for the Everyone on Content stuff to move. And personally, I think, I’m excited. I think we’re finally going to get these kayaks we bought about three weeks ago and have not yet managed to get on the water. I think we’re going to finally get them out on the water this weekend. Josh Clemente: Amazing. I love kayaking. Miz. Michael Mizrahi: Yeah, just finally give a shout out to the whole op team, Braden, Jesse, Mercy, Laurie. We’re doing some notion housekeeping this week, which has made me really happy cleaning up our Upstox. Braden put a ton of work into that. And it’s inspired me to start cleaning up notion in other areas. So, sometimes it just feels really good to clean up and organize. And so, we’ll share around what we’ve done there. On the personal side, yeah, excited for the long weekend. Excited for some fresh air. And we’ll see it. Josh Clemente: Nice. Glad to get your double flat fix from this morning. Michael Mizrahi: I’m done. Josh Clemente: Tom is partying at a wedding right now. I don’t see Jhon. Jhon, if you’re on the call, go ahead and jump in. I don’t think so. Let’s see. Murillo. Murillo is also not on. So, Casey. Casey Means: Awesome. Personally and professionally, I got to see JM, Tom, and meet Jesse this week. And that was just a total highlight of the week. I’ve seen them in New York. Really enjoyed Braden running everyone on support this week. It was really cool to see those processes and get a inside look on why we have such high scores for our support because it’s just so diligent and thorough. And it was really fun to see that. Casey Means: And then, yeah, just reflecting on the week. Big shout out to Ben. I feel like just his thoroughness and velocity at closing the loop on things. And we talked about something a memo gets written, it gets circled back. It’s incredible and inspiring. So, just major shout-out. That was just definitely a takeaway from the last couple of weeks. So, thanks. Josh Clemente: Nice. Scott. Scott Klein: Man, work stuff. It’s been a pretty intense couple of weeks. I just want to say thanks to everybody for the onboarding experience. It’s been fun to just have a lot of direction. I’m still adjusting to remote work. And a lot of times I’m like, “What should I be up to next?” And I’ve got pretty clear direction in places to look. So, that’s been really helpful. On the personal side, excited for the fourth, I love the redneck beer and firework holidays, so I love the fourth. Josh Clemente: Ben. Ben Grynol: We will not be having redneck holidays on Sunday, but I will celebrate with all of you. Super stoked on Everyone on Content not from an involvement standpoint, from an initiative like a company initiative standpoint to hear about this thing. Like I remember watching forums when Haney first joined and it was like one of the first things that he said, “Hey, we should do this thing,” until watch it, come to fruition. Ben Grynol: And all of a sudden, there’s like three pieces, technically four including Jhon’s two pieces that are just up or will be up like that is so cool. So, pump on that. And then, personally, it’s like 95 today and probably 100 tomorrow, so I am pretty pumped on that. Josh Clemente: Is there anywhere on Earth that has more extreme temperatures? Ben Grynol: No, that is the answer. It’s just like objectively no. Josh Clemente: Fair. Lily. Lily Hecht-Leavitt: Professionally, we have a lot of exciting announcements coming up with Rootine on the partnership side, so stay tuned for that. And then, personally, I’m really excited to the beach this weekend, actually two different beaches, which isn’t that big a deal because I live in Virginia Beach, but I don’t actually get to go out that much. And my best friend, he just had a baby. He’s going to be in town. So, I’m very excited. Josh Clemente: Very nice. Enjoy. Rob. Robert Lustig: California passes until the end. Josh Clemente: Rob’s going to share something with us here at the end. So, some cryptic cliffhanger there. Mercy. Mercy Clemente: Personally, I have started running again. I ran a little bit last year and then stopped for some reason. So, that’s nice to get back into that. Josh Clemente: Good. Let’s see. Professionally, this past week or so, I’ve had more time to get back into, dig into the future of the hardware tech, and reading papers and just getting spun up on that again, and putting together the state of bio wearables document and working on has been… it’s just very enjoyable for me. It’s the type of stuff I love to do. So, that’s been quite fun. Josh Clemente: And then, also the memo quality and velocity the past week has blown my mind. I think that is by proxy, an indicator of the quality of the team and team growth is alleviating resources for people to think about these things which is awesome. Personally, let’s see, I got to hang out with my sisters in California this weekend. And looking forward to a long weekend. Sam. Sam Corcos: I’m also excited for the Everyone on Content stuff. Mostly just because I’m really interested to learn from everyone on the team or Tom on this podcast initiative. It’s going to be something that a lot of people are going to pay attention to because we already get requests to talk to Tom all the time. Sam Corcos: I’d say on the personal side, I’m going to a fourth of July party this weekend in Los Angeles and doing a Back to the Future format. They actually rented a DeLorean. In every hour, we’re going to come back and make up for all the holidays we missed last year. So, the theme changes every hour. Josh Clemente: Wow, that’s deep. Mercy Clemente: My sister’s going through the same type of party this week. Josh Clemente: Funny. That’s probably the same one. They’re both in LA. Mike D. Mike Didonato: Yeah, professionally, I’m going to plus one a lot of things definitely Dexcom and then to her velocity, but not just our velocity, but well how our teams anticipating our members needs like an example as a speaker speaking to a member and they were saying, “At times the app colors can be demotivating and don’t make you want to jump in and improve.” And it was really powerful and helpful for me to be able to call out a very deep Slack thread that I think Alan, maybe JM and a few other people have on the team about the color palettes. I personally never knew that much went into selecting colors, but it’s just a big kudos to the entire team. Mike Didonato: And then, personally, I’m happy to be back on the forum. I had a personal matter, and I wasn’t here last week. And it just really awesome to always end the week with all of you guys. And that’s it. Josh Clemente: Nice to have you back. JM is not with us. Hao. Hao li: Yeah. I’m super excited about the new design. Elon came up to present my data especially the heatmap. I actually gave him my glucose data and I can actually spot my behavior pattern from the heatmap. So, it can be really interesting. Josh Clemente: Yeah, I felt the same. Super cool. Jesse. Jesse Lavine: It was awesome to meet Casey and JM and Tom in New York. That was a huge highlight of the week. Josh Clemente: 100%. Dom. Dominic D’Agostino: Yeah, well, I just found out we have a hurricane heading our way. So, I need to go and prepare the lab for potential shutdown. So, we got to get a lot of work done in the lab in the next 48 hours or so. Personally or professionally, I have a really large data set of cardiometabolic biomarkers to look at. And I just posted the results of my code challenge test two. Josh Clemente: Awesome. I haven’t checked it out yet, but I’m looking forward to. Okay, on that note, I’m going to hand over the share to Rob and after that, we will jump right into the cafe. Dom, good luck getting the lab ready by the way. Hopefully, that hurricane hits as a storm.